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    Hospitia

    AI that keeps hotels up to standard.

    The AI layer between your brand standards. Hospitia analyzes captures with an inspector’s eye to build evidence-backed PIPs, ongoing brand compliance, and daily insights. With humans always in the loop.

    See how Hospitia fits

    Now showing: Hospitia Vision

    The Hospitia Suite

    Onboard your standards once. Use them across the Suite.

    Hospitia is the intelligence layer on top of the systems you already run. Your brand standards and properties are set up once, and every product checks against them.

    Hospitia intelligence layer

    Hospitia Vision Ai reads the property, cites the standard and routes the finding to the right team.

    Your existing systems

    • PMS
    • Work orders
    • Housekeeping
    • Brand QA
    • PIP software
    • Capture tools

    PIPs

    One-time, event-driven

    Brand PIP and franchise teams, owners and acquisitions teams, PIP consultants

    1. Capture
    2. PIP draft
    3. Human review
    4. Versioned PIP

    Hospitia Vision + PIPs

    Ongoing operations

    Every day, between audits

    Property teams, operators and management companies, brand quality teams

    1. Daily checks
    2. Monitoring
    3. Remediation
    4. Close-out

    Hospitia Ops, Insights + Remediation

    Hospitia Vision · Capture & analysis

    From capture to findings, automatically.

    Hospitia Vision Ai analyses video walkthroughs, 360° video and photos and turns them into evidence-backed findings, with human review of the output before anything is final.

    • Capture your way

      Guided area-by-area capture in the mobile app, uploads of existing photos and 360° video, or third-party files. Offline-ready: captures sync when connectivity returns.

    • Full-property coverage

      Guest rooms, corridors, F&B, lobby, exterior and back-of-house, each finding tagged to its area, with a coverage confidence score.

    • Three analysis layers

      Presence confirms required items exist. Specification checks spec and placement. Condition rates wear and damage with discretion, not binary pass/fail.

    • Findings ready to act on

      Timestamped evidence, a severity tier, the cited standard and an action signal for the responsible team.

    See how Hospitia Vision Ai reads a space

    Hover, focus or tap a marker to open the full analysis for that item.

    Sample data
    Guest room · King #2308 · 28 items analyzed
    Guest room with king bed, open wardrobe with coffee station and safe, desk with chair, backlit round mirror and sofa

    Simplified analysis for demonstration. Not every item or check is shown; only 8 example items are interactive.

    Hospitia PIPs · One-time and event-driven

    PIP reports that write themselves.

    For conversions, relicensing and renewals, ownership changes and acquisitions. Hospitia PIPs turns the findings from a one-time property capture into a brand-aligned Property Improvement Plan for brand PIP teams, owners and PIP consultants. Less time writing reports keeps conversions and renewals on schedule, so the property can start earning under its new flag or ownership sooner.

    Target: first PIP revision within 24 hours of capture

    *Applies only after brand onboarding is complete and the brand model has reached maturity.

    • Auto-structured items

      Each item maps to a Vision finding, with a severity tier and the brand standard it cites.

    • Human review, versioned

      A reviewer queue handles discretionary items before delivery. Every revision is logged and comparable.

    • Owner- and contractor-ready

      Written in your brand's terminology, with a summary for ownership and detail for project teams.

    • Delivered your way

      PDF or Excel, or exported into your PIP software in the delivery format your brand requires. Costs are planning estimates.

    Ongoing operations · every day, between audits

    Hold the standard every day, not just on audit day.

    For property teams, operators and management companies, and brand quality teams. Less busy work means staff can focus on what matters: guests, the property and the fixes that protect the bottom line. Rooms get back in service sooner, and the guest experience holds up between audits. Hospitia Vision powers the photo and video checks.

    Hospitia Ops daily check screen

    Hospitia Ops

    Daily operations, informed by condition data.

    • Housekeeping quality checks

      Photos and videos captured by housekeeping staff inform quality checks and support housekeeping supervision. Findings from any area feed the property's live quality and condition.

    • Maintenance routing

      Issues are categorised, prioritised and routed to the right team automatically, so less time goes into triage and rooms return to service sooner.

    • Recurring-issue detection

      Repeat issues are flagged for proactive work and correlated with guest feedback where available, before they cost you reviews and bookings.

    • Built for teams on the floor

      Mobile-first, role-based views with guided flows and automatic shift handover summaries. No duplicate reporting across systems.

    Hospitia Insights dashboard

    Hospitia Insights

    Continuous monitoring. Audit-ready compliance.

    • Monitoring between audits

      Ops signals keep condition data live, and degradation tracking flags decline before it becomes an audit finding.

    • Formal audit cycles

      Brand standards audits, owner quality reviews and operator compliance cycles on one evidence base.

    • Configured per party

      Cadence and scoring set to each brand standard, operator SLA or owner audit schedule.

    • Sharing is optional

      Each team chooses what it shares, with whom and when. Nothing is shared by default.

    Hospitia Remediation

    From finding to work order, closed loop.

    Most teams already run a work-order system. Remediation doesn't replace it. It adds the intelligence on top: AI findings become tasks, the fix is verified on camera, and the condition score updates in Insights. Overdue items escalate on their own, so less of your team's week goes into chasing status.

    • Findings become tasks with an owner, a deadline and escalation
    • Open → In Progress → Pending Review → Closed
    • Vision before/after close-out with reviewer approval
    • Condition score updates in Insights when the work is done

    Solutions

    Built for the teams that hold a property to standard.

    For brands

    PIP teams and quality teams, each with their own tools.

    • PIPsPIP and franchise teams build plans for conversions and renewals faster, every item cited to your standards, so new properties join the system sooner.
    • InsightsQuality teams run brand standards audits and see which properties are trending below standard before the next visit.
    • RemediationFixes required after a QA audit tracked to close-out, verified with before-and-after evidence.
    • StandardsUpdate a standard once and every property is checked against the current version.
    • NetworkSee which management companies keep your standards across your properties.

    For operators

    Run every property to standard, every day.

    • OpsDaily housekeeping and maintenance checks on every property, with issues routed straight to the right team so staff time goes into the work.
    • InsightsPortfolio tracking: condition and compliance for every property in one view.
    • InsightsAssign inspections and audits to property and management teams, and run them on schedule.
    • RemediationEvery fix tracked to verified close-out.
    • NetworkA proven record of keeping standards, to show the brands and owners you work with.

    For owners

    Know the scope before you commit, and the condition after.

    • PIPsEvidence-backed plans for acquisitions and conversions, with planning-estimate costs to negotiate scope.
    • InsightsOwner quality reviews that compare each operator in your portfolio against the agreed standards.
    • RemediationFixes your operator reports as done, backed by before-and-after evidence and reviewer approval.
    • InsightsCondition trends per property to plan capital spend, protect revenue and protect the value of the asset.
    • NetworkChoose operators with a proven record of keeping standards.

    The Hospitia network

    When standards are visible, everyone wins.

    Brands, operators and owners on Hospitia check against the same standards. Quality becomes something each party can prove, not just claim.

    1. Brands

      Higher standards, more guests

      Consistent quality across every flag means better stays and more guests choosing the brand.

    2. Operators

      Chosen by brands

      A verified record of keeping standards, run by leaner teams, makes you the operator brands and owners want to work with.

    3. Owners

      Pick the best operators

      Choose operators with proven quality, and protect the revenue and value of the asset.

    Each party decides what it shares, and with whom. Nothing is shared by default.

    Why teams switch

    Better than a clipboard, a checklist app or a yearly audit.

    Checks against your own standards

    Hospitia Vision Ai checks presence, specification and condition, with human review of the output

    Paper and spreadsheets:
    Depends on who walks the property
    Generic checklist apps:
    Generic pass/fail items
    Periodic third-party audits:
    Inspector judgement on the day

    Evidence behind each finding

    Timestamped frame and cited standard

    Paper and spreadsheets:
    Notes and photos kept separately
    Generic checklist apps:
    Photos attached, standard not cited
    Periodic third-party audits:
    In the report, after the visit

    Condition between audits

    Live through Ops and Insights

    Paper and spreadsheets:
    Whatever gets written down
    Generic checklist apps:
    Checklist completion only
    Periodic third-party audits:
    A snapshot once per cycle

    Team time

    Issues routed automatically, no duplicate reporting

    Paper and spreadsheets:
    Re-typed into other systems
    Generic checklist apps:
    One more app to keep updated
    Periodic third-party audits:
    Weeks of follow-up after each visit

    PIP drafting

    Structured, cited and versioned draft

    Paper and spreadsheets:
    Written by hand
    Generic checklist apps:
    Not designed for PIPs
    Periodic third-party audits:
    Separate write-up after the report

    Integrations

    Integration-ready, built around your stack.

    Each connection is scoped during onboarding and custom-built for the systems you already run.

    • Works today without an integration: PDF and Excel exports.

    • Bring your own capture: upload photo, video and 360° files from other tools.

    Examples of systems we connect to

    Property management
    Opera PMS, Mews, Cloudbeds
    Housekeeping, maintenance and work orders
    Quore, HotSOS, Alice, Flexkeeping, FMX, GoAudits
    Project tools
    Procore, Buildium
    360° cameras and reality capture
    Matterport, Ricoh Theta, OpenSpace
    CRM and collaboration
    Salesforce, HubSpot, Slack, Microsoft Teams, Google Workspace

    Security and data ownership

    Your data stays yours under our DPA. We're working toward SOC 2.

    Security details Data Processing Agreement
    • Encrypted at rest and in transit
    • Data isolated per tenant
    • Role-based access
    • Private media, time-limited links
    • Nothing shared by default

    FAQ

    Questions buyers ask

    Can we use PIPs without Ops, or Ops without PIPs?

    Yes. Each Hospitia product is licensed on its own subscription, so you can start with the products that match your work and add others later. PIPs and day-to-day operations are separate work, usually run by different teams. A PIP uses Hospitia Vision for the property capture and Hospitia PIPs for the plan. Ongoing operations use Hospitia Ops, Insights and Remediation, with Vision handling photo and video checks. Some products are stronger together — Insights stays live between audits when Ops is connected — and we scope what fits during onboarding.

    What does brand onboarding involve, and what does the 24-hour PIP target depend on?

    Onboarding starts with your brand standards manual, condition statements, past PIPs, reference media and a set of initial gold-standard inspections. Each completed inspection and reviewed finding then improves accuracy for that brand and property type. The target of a first PIP revision within 24 hours of capture applies only once the brand model has completed onboarding and reached maturity. Before that, turnaround depends on human review.

    Which capture devices and file types can we use?

    Teams can use the Hospitia mobile app for guided, area-by-area capture with area tagging, or upload existing photo sets, video walkthroughs and 360° video directly. Files from third-party capture providers are accepted without reformatting. Capture is offline-ready: recordings sync automatically when connectivity returns.

    How do integrations work?

    Integrations are scoped during onboarding and custom-built for the systems you already run, such as your PMS, housekeeping and work-order platforms, project tools, capture tools, and CRM or collaboration apps. Without any integration, you can already export reports as PDF or Excel and upload files from third-party capture tools.

    Who owns our data, and what gets shared?

    Under our Data Processing Agreement your organization is the controller, and Hospitia processes data only on your documented instructions; on termination, data is deleted or returned as you instruct. Sharing between brand, operator and owner teams is optional: each team chooses what it shares, with whom and when, and nothing is shared by default.

    Can we run a pilot?

    Yes. We're onboarding new customers at our current capacity, prioritizing multi-property operators and brand PIP teams. Book a demo to tell us about your properties and whether you are preparing a PIP, running properties day to day, or both.

    See how Hospitia fits

    Answer a few questions about your work to see how Hospitia Suite fits in. PIPs and day-to-day operations get their own recommendations.

    Question 1 of 6

    Which best describes you?

    Prefer to talk it through? to discuss Hospitia for PIPs, your daily operations, or both.